TAKING CARE OF IT

Great value for money, a caring approach, trust, transparency and providing exceptional levels of service – these are just some of the many positive values at the core of Techminder.

Our mission is to provide first class IT support to clients throughout the North West and further afield. As a managed service provider, we look after our clients’ workstations, Wi-Fi, network security, mobile devices (eg Google tablets, iPhones and iPads) and operating systems including Microsoft and Apple.

Using Techminder brings clients reassurance and peace of mind because they have knowledgeable and experienced IT specialists ready to sort out any issues which arise and to help them plan for the future.

We offer both scheduled on-site and remote helpdesk support to meet our clients’ needs. We work with them on short and long-term strategies, based around realistic budgets, so they can make informed decisions which bring lasting benefits.

Our focus is primarily on mainstream primary and secondary schools, multi-academy trusts and other educational establishments, such as colleges, universities and training providers. We also have a track record of supporting special needs schools and alternative provision establishments. Essentially, we work with any organisation that has an office, whether that be local government, public sector or independent businesses.

 

OUR EVOLUTION

The company was launched in 2017 by Joel Thornton and Darren Shaw, who had been employed providing IT support at a multi-academy trust. With recognised industry qualifications and practical experience providing IT support to schools under their belts, the enterprising duo decided to set up their own business, originally known as The Little IT Company, which has gone from strength to strength.

To celebrate the success and the evolution of the business, Little IT relaunched as Techminder in 2022 to reflect the essence of the firm – combining technology with the burning desire to take care of customers and their IT.

 

WHY WE DO IT

Our main focus is ensuring that a client’s IT infrastructure is robust and reliable. We assess, evaluate and make recommendations about upgrading hardware and software if this required. It is crucial their systems are in optimum condition to reduce cyber security risks and sanctions through avoidable breaches of data protection laws.

We are interested in having a long-term relationship with our clients and being a valued partner and, because we take pride in being part of their community, we always go the extra mile to ensure the best possible service.

Our experience means we have a strong understanding and empathy with the specific needs of educational establishments. Our overriding goal is to help them give pupils and students the best possible chances in life.

We understand the vital importance IT plays in teaching and learning. Without high-quality support, students and their life chances can be affected. Data can be lost and precious teacher time can be wasted trying to fix IT problems rather than expanding pupils’ horizons and transforming their lives. It is also vital staff have the ability and confidence to utilise the latest cutting-edge technologies in modern, high-tech classrooms where they know the equipment is reliable.

Techminder’s ethos is all about providing great levels of service, being caring and personable – and never coming across as being like a robot at the end of the phone!

As for the future, we already have a reputation for giving great advice and service, acting in the best interests of everybody and not just the bottom line – now our aim is to demonstrate those qualities to even more clients and to ensure they are provided with the best possible IT solutions.

Meet the team

Our team is the heart of everything we do. Their knowledge and passion are what drives our business forward and delivers our successes. They  have been handpicked to ensure we can consistently deliver the highest quality services for our clients.

Darren Shaw

Darren Shaw

Managing Director

 Darren has successfully been working in the education sector for over 17 years. In that time he has been very successful building strong relationships within the education and business sectors. Knowing that he could provide a more comprehensive service, he teamed up with Joel and created Techminder.  Darren has successfully completed the Comp TIA A+ and NET + along with multiple Sophos certifications.

Joel Thornton

Joel Thornton

Director Of IT Services

Joel has worked in education for over 10 years, helping schools across the North West enhance their IT infrastructure. He prides himself on his ability to solve complex issues and drive organisational development. Joel holds industry recognised Microsoft Certification as a Solutions Analyst for Windows Server and Office 365 solutions. He is also a self-proclaimed Apple lover, and holds the Apple Certified Technical Coordinator certification.

Matthew Pye

Matthew Pye

IT Support Engineer

Matthew has had a long and successful career  as a Network Manager in secondary education. With over 21 years of experience,  Matthew was an early adopter of SharePoint and Office 365.  In the early days of  remote learning, Matthew played a key role in the development of the Wigan Virtual Learning Network.   In his spare time, Matthew works as an Audio-Visual technician for Wigan Youth Zone.

Callum Kemp

Callum Kemp

Apprentice Network Engineer

Callum is the latest addition to the Techminder team. As a network engineer, Callum will receive specialist training in the latest technologies and receive a number of industry recognised qualifications in the next 12 months. Callum  runs our helpdesk service and has already established himself as a  key member of staff.

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